HMV Refunds

[gothwalk]

Originally published at Now Is A Long Time Too. You can comment here or there.

I brought the copy of Oblivion we got back to HMV yesterday, since it doesn’t run on a machine that’s well above the minimum spec. I was prepared to quote the Consumer Rights Board, and the Sale of Goods Act 1990, and so on and so forth. I was rather surprised to have the people behind the counter go, “Yeah, that’s cool. Put your name and address here, and here’s your money back.” - with no hassle at all. And they were very nice about it. Impressed.

Comments

[salith.livejournal.com]

Probably had a lot of complaints about it. I had a similar thing with NWN/Shadows of Undrentide... the CD Key for Shadows didn't work, so got it replaced, which again didn't work, so got my money back. Apparently they had a LOT of complaints about it.

[arken-thell.livejournal.com]

It's weird cos most places only give replacments for PC games.
What's weird is that people get thrown by good customer service :)

[mr-wombat.livejournal.com]

Game and HMV got a bit of a wrist slapping for their "no refunds, no exchanges" policy on PC games a few months back so they're extra nice now.

[arken-thell.livejournal.com]

Worked for Game for 3 years, I see where there coming from with it but really I've sold things to people knowing they'd be back the next day.
All we could ever offer would be an exchange depending on the condition of the disk when it came back.

When did that happen never even heard about it?

[mr-wombat.livejournal.com]

About three or four months back is when I noticed the whole thing had come to a halt - coincidentally about the same time as the whole consumer rights on a postcard thing was doing the rounds (the one that was supposedly going to be sent to all households). The two are unrelated I'm certain but thats why it stuck in my head.
I know its a pain in the hole to have to make good on consumer rights when the same person comes in time and time again getting exchanges on games only to get another one with identical minimum specs that he previously claimed his computer couldn't handle but I refused to be punished for their actions when I came back with a game return because it flat out would not work on the reccomended specs (I think it was a Hitman game that required three or four .ini hacks, downgrading my DirectX and sound drivers and god knows what else) and was as buggy as all hell. Truth be told, I wish more people would do it instead of going onto forums and opening the twentieth "my computar has minimmmem speks and it wnot work!!!" whinge sessions.

[graylion.livejournal.com]

yeah, when my plan fro a new box comes together in the second half of the year i might get it

[hkim.livejournal.com]

Consumer Affairs! 1980!